Shipping policy

Thank you for shopping with Gic House (PTY) Ltd.

We work with trusted suppliers to deliver quality products directly to your door.

Processing Time

Orders are usually processed within 1–3 business days after payment has been confirmed.

Delivery Time

Estimated delivery is 5-20 business days within South Africa. Delivery times may vary depending on product availability, courier delays, weather conditions, and your delivery location.

Shipping Costs

Shipping costs are calculated during checkout and displayed before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email where available.

Delays

While we make every effort to deliver within the estimated timeframe, delays outside our control may occur. We appreciate your patience in such situations.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect addresses, or incorrect contact information 

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date so that we can investigate with the courier.