Refund policy
Thank you for shopping with Gic House (PTY) Ltd. Your satisfaction is important to us.
Returns
If you are not satisfied with your purchase, you may request a return within 20 days of receiving your order, subject to the conditions below.
Products must:
- Be unused and in their original condition.
- Include original packaging where applicable.
- Not be excluded from returns for hygiene or safety reasons.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 15 days of delivery. Include photographs showing the issue so we can assess your claim quickly.
Refunds
Once your returned item has been inspected and approved, your refund will be processed using your original payment method within 3-5 days once your product has been confirmed as claimed. Processing times may vary depending on your payment provider.
Exchanges
Where stock is available, we may offer a replacement instead of a refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products.
- Gift cards.
- Products that have been used for over a 20-day period or damaged after delivery.
- Hygiene-sensitive items where the original seal has been broken.
Return Shipping
If the return is due to our error or a defective product, we will cover the reasonable return shipping costs. If the return is due to a change of mind, the customer may be responsible for return shipping costs if product was outsourced outside the delivery country.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team through the contact information provided below:
Gic House (PTY) Ltd
Email: gichouse.work@gmail.com
Phone: 0672206616